At Della Bazaar, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Products may be eligible for return if they are received in a damaged, defective, incorrect, or expired condition. To qualify for a return, the item must be unused (where applicable), in its original packaging, and reported within the specified return period.
To initiate a return, please contact our customer support with your order number, product details, and clear photographs (if applicable). Our team will review your request and provide further instructions.
Certain products may not be eligible for return due to hygiene, safety, or legal reasons. These may include opened personal care products, perishable goods, customized items, gift cards, and other items clearly marked as non-returnable.
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days, depending on your bank or payment provider.
If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible. In such cases, you may request a return if the product is eligible under this policy.
Shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving the wrong or damaged product.
If you have not received your refund after the expected processing time, please check with your bank or payment provider first. If the issue persists, contact our customer support for assistance.
For any questions regarding returns, replacements, or refunds, please contact our customer support team through our Contact Us page or email us at support@dellabazaar.com.